Refund Policy
The circumstances in which a refund or credit is available, and exactly how to request one.
At StreamWay we want you to be satisfied with your IPTV subscription. This policy explains when refunds are available, how to request one, and which situations are excluded.
1. General policy — no refunds after activation
All subscription purchases are final once an account has been activated.
Because the Service provides immediate access to digital streaming content on payment, we cannot offer refunds after credentials have been delivered and activated. This is consistent with standard practice for digital subscription services and with applicable consumer protection law in Canada.
We strongly encourage you to begin with our low-cost introductory 1-month plan at CA$10.99 before committing to a longer term. See section 5.
2. Eligible exceptions
2.1 Extended service outage
If StreamWay experiences a verified outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit applied to your next billing period, reflecting the proportion of your subscription period during which the Service was unavailable.
- The outage must be confirmed on our side and attributable to StreamWay infrastructure.
- Outages caused by your internet provider, your device, or third-party applications including IBO Player are not eligible.
- Credit requests must be submitted within 14 days of the outage being resolved.
2.2 Duplicate charge
If you were charged more than once for the same subscription because of a technical error, you are entitled to a full refund of the duplicate charge.
- Proof of the duplicate charge, such as a bank or payment processor statement, may be required.
- Duplicate-charge refunds are processed within 5 to 10 business days.
3. Situations that are not eligible
- You changed your mind after purchasing.
- You purchased the wrong plan.
- You experienced problems with your own internet connection, router or device.
- You had compatibility issues with hardware or software we do not support.
- Your account was suspended or terminated for breaching our terms of service.
- You forgot about the subscription or did not use it during the paid period.
- Channel availability or library contents changed during your subscription.
4. How to request a refund
- Email [email protected] with the subject line
Refund Request — [your account email]. - Include the full name on the account, the email address used to register, the date of purchase, a description of the issue with outage details or duplicate-charge evidence, and any payment reference number.
- Submit within 7 days of the qualifying event.
- We review and respond within 3 business days.
5. The introductory plan
StreamWay offers a discounted introductory 1-month plan at CA$10.99 so you can evaluate the Service at minimal cost before committing to a longer term. We encourage every new subscriber to start there. Order it from the checkout page or write to [email protected].
6. Refund processing
- Approved refunds are returned to the original payment method.
- Processing takes 5 to 10 business days after approval, depending on your bank or payment provider.
- StreamWay is not responsible for delays caused by financial institutions.
7. Chargebacks
Please contact [email protected] before initiating a chargeback with your bank or payment provider. Unauthorised chargebacks may result in immediate account suspension and may be disputed.
Where a chargeback is found to be fraudulent or in breach of these terms, StreamWay reserves the right to pursue recovery through appropriate legal channels.
8. Changes to this policy
We may modify this policy at any time. Changes are posted at https://streamway.ca/refund.html with a revised “last updated” date. Continued use of the Service after a change constitutes acceptance.
9. Contact
For refund enquiries:
Email: [email protected]
Website: https://streamway.ca
Our support desk aims to respond to all enquiries within 24 hours.