Talk to the desk in Saskatoon
Real staff, Central Standard Time, every day of the year. Median first reply across the last quarter was 38 minutes.
The quickest route to an answer
About two thirds of the messages we receive are already answered on other pages, and reading them will get you moving faster than waiting on a reply:
- Setting up a new subscription? The IBO Player install guide covers every supported device from download to first channel.
- Extending an existing line? The renewal page explains why we need your current username and where to put it.
- Choosing a term? The rate card lays out all five plans side by side with the annual maths worked out.
- General queries? Twelve of the most common sit on the FAQ page.
What we need from you
If you are reporting a problem, three details cut the back-and-forth dramatically: the email on your account, the device you are watching on, and roughly when the trouble started. A channel name helps enormously if the issue is with a specific feed.
Where we are
StreamWay218 3rd Avenue South, Suite 410
Saskatoon, Saskatchewan S7K 1M1
Canada
[email protected]
The office address is for correspondence and registration. StreamWay is delivered entirely online — there is no shop counter and no hardware to collect.
Write to the desk
Complete the fields below and we will carry the conversation over to WhatsApp, so that nothing disappears into a junk folder. During Prairie daylight hours a reply usually lands well inside the hour.
When somebody is actually at the desk
| Day | Hours | Typical first reply |
|---|---|---|
| Monday to Friday | 07:00 – 23:00 | Under 30 minutes |
| Saturday | 08:00 – 23:00 | Under 45 minutes |
| Sunday | 09:00 – 22:00 | Under 60 minutes |
| Statutory holidays | 10:00 – 20:00 | Under 90 minutes |
Messages arriving outside those windows are picked up first thing the following morning. Activation emails are automated and land regardless of the hour.